Refund and Returns Policy

RETURN & REFUND POLICY

Last Updated: September 2026

ONLY HYPE WHOLESALE operates as a wholesale-focused business supplying jewellery and accessories to retailers, resellers and businesses.

Please read this policy carefully before placing an order.

1. All Sales Are Final

ALL SALES ARE FINAL.

Unless a product qualifies under the damaged-product exception described below, we do not generally accept:

Returns
Exchanges
Change-of-mind returns
Product swaps
Returns due to incorrect product selection
Returns because a product does not sell
Returns because a customer or reseller changes their business requirements

Please carefully review product information, specifications, photos, sizes and quantities before placing an order.

2. Damaged Products

If a product arrives damaged, you must contact ONLY HYPE WHOLESALE within 2 days of delivery.

Please provide:

Order number
Clear photographs of the damaged product
Clear photographs/videos of the packaging
A short description of the issue

Additional evidence may be requested where reasonably necessary to assess the claim.

3. Damaged Product Resolution

If the damage claim is approved:

The damaged product will be replaced where the same product is available.

If the same product is unavailable, ONLY HYPE WHOLESALE may initiate a refund for the approved damaged item, subject to verification.

4. Products Damaged After Delivery

Damage caused after delivery due to misuse, improper handling, accidents, exposure to chemicals, water, perfumes, cosmetics, sweat, excessive force or improper storage may not qualify for replacement or refund.

5. Tarnishing, Discoloration & Wear

Jewellery materials and finishes can react differently depending on usage, storage, moisture, sweat, chemicals, perfumes, cosmetics and environmental conditions.

Materials such as alloy, copper, brass, sterling silver and plated jewellery may experience discoloration or tarnishing over time.

Tarnishing or normal wear is not automatically considered a manufacturing defect.

Customers should review the material and product information before purchasing.

6. Refund Processing

Where a refund is approved, the refund will generally be initiated through the applicable payment method or process used for the order.

The time taken for the amount to reflect in the customer’s account may depend on the payment provider, bank or financial institution.

7. Non-Returnable Situations

Products will generally not be eligible for return or refund where:

The customer simply changes their mind
The customer ordered the wrong item
The customer ordered the wrong quantity
The product does not sell in the customer’s market
The customer dislikes the design after receiving it
The product has been used or altered
The damage occurred after delivery
The customer fails to report an eligible damaged product within the specified period
The issue is consistent with normal wear or expected characteristics of the material

8. Wholesale Orders

Because our products are supplied on a wholesale basis, customers should inspect product details and quantities carefully before confirming their order.

For questions regarding a product before purchase, contact us before placing the order.

Contact:
WhatsApp: +91-8851524637
Email: onlyhypewholesale@gmail.com

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.