SHIPPING POLICY

Last Updated: September 2026

At ONLY HYPE WHOLESALE, we supply trendy jewellery and accessories to retailers, resellers, online sellers, and businesses across India.

Please read this Shipping Policy carefully before placing an order with us.

1. ORDER PROCESSING & DISPATCH

All orders are processed only after successful payment confirmation.

Our standard dispatch time is:

2–4 Working Days

Dispatch time refers to the time required for us to process, pack, and hand over your order to the shipping/courier partner. Dispatch time does not mean the delivery time.

Orders placed on weekends, public holidays, or during periods of exceptionally high order volume may require additional processing time.

Once your order has been dispatched from our New Delhi warehouse, you will receive tracking information on your registered email address, where an email address has been provided during checkout.

2. DELIVERY TIME

Delivery timelines depend on the shipping method, destination, courier partner, and other circumstances beyond our control.

Estimated delivery times may vary due to:

Delivery location
Courier service and availability
Weather conditions
Public holidays
Remote-area delivery
Operational or logistical delays
Customs or regulatory requirements, where applicable
Unforeseen circumstances affecting transportation

Once an order has been handed over to the courier, ONLY HYPE WHOLESALE cannot guarantee a specific delivery date or time.

Customers are responsible for tracking their shipments using the tracking ID provided after dispatch.

3. SHIPPING CHARGES

We do not provide free shipping as a standard policy.

Shipping charges are applicable to all orders and may vary depending on:

Order/package weight
Package dimensions or volume
Delivery location
Shipping method
Courier or logistics service

Applicable shipping charges will be displayed or communicated to the customer before order confirmation, wherever applicable.

Customers are responsible for paying the applicable shipping charges.

4. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address while placing an order.

The delivery details should include:

Customer/Business Name
House/Shop/Building Number
Street/Locality
City
State
PIN Code
Correct and active Contact Number

ONLY HYPE WHOLESALE will not be responsible for delays, failed deliveries, Return to Origin (RTO), or additional shipping charges caused by an incorrect, incomplete, or unreachable delivery address or contact number provided by the customer.

RETURN TO ORIGIN (RTO)

If an order is returned to us by the courier due to reasons attributable to the customer, including:

Incorrect or incomplete address
Incorrect PIN code
Customer unavailable or unreachable
Customer refusing to accept the shipment
Failure to receive the shipment within the courier’s holding period
Any other customer-related reason

the order may be treated as Return to Origin (RTO).

If the customer requests the order to be reshipped, the customer will be required to pay the applicable reshipping charges before the order is dispatched again.

Any additional charges imposed by the courier/logistics provider due to the RTO may also be payable by the customer, where applicable.

5. SHIPMENT TRACKING

Where tracking is available, tracking information will be provided after the order has been dispatched.

Customers should use the tracking information provided to monitor the progress of their shipment.

Tracking updates may sometimes take time to appear or refresh due to courier system delays.

6. DELAYED, LOST OR RETURNED SHIPMENTS

If a shipment is delayed, lost, returned to sender, or otherwise affected during transit, ONLY HYPE WHOLESALE will assist the customer in communicating with the relevant courier or logistics provider, where possible.

However, the final resolution may depend on the courier’s investigation, shipping terms, and applicable policies.

ONLY HYPE WHOLESALE shall not be responsible for delays caused by circumstances beyond our reasonable control.

7. DAMAGED PACKAGE OR PRODUCT

If your package or product arrives damaged, you must contact us as soon as possible and preferably within 2 days of delivery.

To process a damage-related claim, we may require:

Clear photographs of the outer package
Clear photographs of the damaged product
Unboxing video, where available
Order number or other relevant order details

Customers should retain the original packaging and shipment materials until the issue has been reviewed and resolved.

If the damage is verified and approved by ONLY HYPE WHOLESALE, the damaged product may be replaced.

If the same product is unavailable, a refund for the affected product may be initiated, subject to our Return & Refund Policy.

8. INTERNATIONAL SHIPPING

International shipping is currently not part of our standard shipping service.

If international shipping is offered in the future, it may be subject to separate shipping charges, customs duties, taxes, import restrictions, documentation requirements, and other applicable charges.

Unless expressly stated otherwise, such charges shall be the responsibility of the customer.

9. SHIPPING LIABILITY

Once the order has been handed over to the designated courier or logistics provider, responsibility for transportation and delivery is subject to the courier’s applicable terms and conditions.

ONLY HYPE WHOLESALE will provide reasonable assistance in addressing shipping-related issues but cannot guarantee delivery timelines or outcomes controlled by third-party logistics providers.

10. CONTACT US

For shipping-related questions or assistance, please contact:

ONLY HYPE WHOLESALE

WhatsApp: +91-8851524637
Email: onlyhypewholesale@gmail.com
Location: New Delhi, India